Crowlin / Company AI or ChatGPT?
Company AI or ChatGPT?
Both have their place. A public chatbot is great for general writing and ideas. For answers from your contracts, procedures and systems you need something else. Here is a fair comparison.
The comparison at a glance.
We compare types of solutions, not specific plans. Cloud service terms change, so always check them with the provider.
| Criterion | Public chatbot (personal account) | Business plan of a cloud AI | Crowlin |
|---|---|---|---|
| Where the model runs | In the provider’s cloud | In the provider’s cloud, some plans with a choice of region | In a secure EU environment, or on your own infrastructure |
| Training on your data | Depends on account settings, often on by default | Usually excluded by contract | No, the model is not trained on your documents |
| Answers from company documents | Only from what the user pastes in | Depends on connected sources and settings | From connected sources, with a citation for every claim |
| Role and confidentiality permissions | No | Depends on the product and connectors | Yes, checked by the server before every search |
| Audit trail of questions | No | Admin reports depending on the plan | Who, when, what they could see and where the answer came from |
| ERP and internal system integration | No | Depends on available connectors | Custom-built during implementation |
| General knowledge and creative writing | Excellent | Excellent | Weaker — Crowlin is built for answers from your documents |
When to use which.
Many companies use both: public AI for general tasks and their own for internal knowledge.
When a public chatbot is enough
General writing, translation, ideas and summaries of public information — as long as nobody pastes in contracts, prices, personal data or internal procedures.
When Crowlin makes sense
People need answers from your documents and systems, different people may see different things, you need to know where an answer came from, and data must stay in the EU or on your premises.
Common questions about the comparison
Is this ChatGPT with a different logo?
Is a self-hosted model as smart as the biggest ones?
Can we use Crowlin and ChatGPT at the same time?
Why not simply ban public AI for employees?
Related topics
We’ll show you on your own data.
We’ll show you Crowlin on a sample of your documents in an isolated space. We delete the data after the demo on request. The demo is non-binding.
How the first demo works
- Intro call, 30 minutes. What people in your company ask about and which documents hold the answers.
- Demo on your documents, about an hour. Online or on site. You send a sample; Crowlin answers from it live.
- Pilot proposal. Scope, success criteria, timeline and a fixed price. You decide only then.